Terms and Conditions

These are the terms and conditions of sale of Rose Paradise. These terms will apply to all purchases of goods when you order via my website (www.roseparadise.co.uk). Please read this document carefully before placing your order. By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions. These terms and conditions cannot be varied except by changes made by Rose Paradise on the site, which we may make from time to time. In particular, nothing said by any representative of Rose Paradise will operate as a variation to these terms and condition or constitutes a legal representation on behalf of either of them. Rose Paradise reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the website Rose Paradise may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.

Purchasing

All items offered on my website are subject to availability. To purchase any of the items on my website, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", I will send you an email confirming receipt of your order.

Conclusion Of The Contract

The product’s description in the shop does not represent a legally binding offer, but, a non binding online catalogue. By clicking the button "Place Order“ you place a binding order for the goods you have added to your basket. You will receive an order confirmation by return. The contract will be concluded when I send a despatch confirmation e-mail or by the delivery of the goods.

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. I accept payment by most major credit and debit cards. For your security, online payments are transacted through PayPal. You can choose this system at check-out. This system uses the most advanced security processes available to protect your card details. Your card details are never known or stored by Rose Paradise. Every effort is made to ensure that the prices shown in British Pounds are correct at the time of publication including VAT where relevant. If an error has been made, we may cancel your order in relation to some or all of your items as indicated under "Cancellation".

Delivery

Every effort will be made to deliver the goods as soon as possible after your order has been accepted as most of items displayed on this website are in stock. Any delivery date or time specified by me for goods which have to be made to order is a best estimate only and I will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Commissioned items (made to order) will take 4-6 weeks to complete. I will let you know if there will be a delay. Despatched goods are sent out on a 48-hour delivery but please understand sometimes there are delays - regrettably, no delivery service is infallible, and estimated delivery dates are therefore not guaranteed. If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact the delivery service in order to arrange an alternative delivery date or a place to collect the goods. You will be responsible for retrieving undelivered parcels. Please use an alternative address for delivery if you are out all day (e.g. work). Let us know if goods are urgent and we will try to help. You will be informed of any delivery charge payable when you place your order.

The amount of the delivery charge will vary depending on the value, size and weight of your order. No delivery will take place unless payment for the goods has been received. Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch. Ownership of the Goods and the risk for damage to the Goods pass to you upon delivery.

I rarely fail to deliver within the indicated delivery periods & always try to improve on them. If for any reason the anticipated delivery period will be extended, I will advise you of the new delivery date by email. You can cancel your order at this point if you choose. You can email me before ordering to confirm stock & delivery details against any item. If you have a critical delivery deadline, please indicate this in the notes section of your order. We will always try to meet specific delivery requirements.

Damages

Damages must be reported within 3 days of receipt of your order. You can advise us by email to: maria@roseparadise.co.uk .Credit notes will not be given for products with damages caused by a customer's misuse or neglect. If, at the time of delivery, the packaging is damaged, you are required to open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should contact me. You must produce to me any receipt or other documents relating to the goods in question together with (in the case of a claim for damage) the original packaging for the goods. I shall repair free of charge any goods damaged in transit and will assist you making a claim against the Post Office. I always have a proof of postage of goods.

Acceptance

Upon receipt of the goods, you must inspect the goods and you will be deemed to have accepted the goods unless you notify me that you have cancelled the order and/or you return the goods in accordance with the returns procedure. If no such action is taken, I shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. I will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by me. Legal ownership of the goods will immediately revert to me if I refund any such payment to you.

Accuracy

While every effort is made to ensure the accuracy of colour reproduction, colour may very depending on the settings of your monitor, software, or printer. None of the material contained in my Website is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions of the goods are for information only. I do not give any warranty for the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on my Website. Whilst I try to ensure that my Website is reliable and available at all times, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. Whilst I take reasonable care in ensuring that all material contained in my Website is accurate and up-to-date at the time it is posted, I cannot guarantee it

Description of goods

I will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although I aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. Due to the unique individuality of hand made items, there may be slight variations to images shown and Rose Paradise has the right to change individual components.

Errors

Every effort is made to ensure that all the information provided on the Rose Paradise website is correct at the time of going online.

General

No order is binding on you or Rose Paradise until I have accepted it. You will own the items I supply you from the moment they are put in the hands of the postal service, or in payment in full of the price of the items and any delivery charge, whichever is later. These terms and conditions cannot be varied by you or me unless made in writing and signed by both parties.

Measurements

Measurements given are approximate.

Quality
Every item on the Rose Paradise website has been carefully inspected to represent the highest standards of quality. Please be aware that whilst I take great care to accurately describe the items shown on my website, many of the items are hand made from natural materials and as such, their composition and colour may vary slightly from that shown and are usually in some way unique.

Right to Refuse

Pose Paradise reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability

Risk

Risk in the goods will pass to you on delivery to you. Rose Paradise does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

Legal Ownership

Rose Paradise will retain the legal ownership of the goods until you have made full payment and we have received such payment. Legal ownership of the goods will immediately revert to me if I refund any such payment to you.

Duties

Please be aware that all shipments outside the UK maybe subject to import duties and taxes that are levy once a shipment reaches your country. As I cannot predict what these charges will be, you will be liable for all customs clearance charges. You are not entitled to cancel your order on the basis of unforeseen duties or levies.

Stock Availability
It should not be possible to order any item that is not in stock. You can only place items in your basket that are currently in stock meaning that you can shop with confidence that the items that you have chosen will be with you within a few days. The advertising of products on the site is the way in which I am able to display all the items available to buy through the site. I aim to keep items in stock at all times but due to the very nature of my product range being hand-made means that it is inevitable there will be breaks in supply in which case some lines will show 'Not Available'. I may not accept your order if an item you have ordered is out of stock, I am unable to obtain authorisation for your payment or if I identify a product or pricing error. I reserve the right to reject any offer to purchase by you at any time.

Privacy Policy

Rose Paradise complies with all aspects of the Data Protection Act of 1984 and the new act of 1998. I do not disclose details of our customers to any third party.

Cancellation of Orders and Refund Policy

You have a right to cancel your order within three days of placing the order. In order to cancel your order, you must notify me by email. The goods must be received by me before a credit note will be issued to the customer. A credit note will be made within 30 days of your cancellation.

If you cancel your order you must take good care of the goods and must return them to me at your own expense (by registered post if you live in the UK or if you live outside the UK by a carrier such as FedEx which can track the consignment) within 3 days of cancellation of your order. If the goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage. The goods must be returned unused in their original packing with all instructions manuals, uncompleted warranty cards, fittings and guarantees enclosed. If, after cancelling an order, you fail to return the goods to me, I am entitled to collect the goods from you.

Any goods custom made to your individual specifications, or which are personalised may not be returned.

For hygiene reasons, pierced earrings and any hair accessories may not be returned or exchanged.

I may cancel an order for any item at any time before delivery. You will be advised by email or telephone if I am unable to complete your order. Due to the nature and design schedule of any item specifically commissioned or made to order, these cannot be cancelled as work starts immediately. These items are being specifically made to your specifications only so we cannot resell them.

Complaints
If you wish to complain about any matter in respect of the goods please email maria@roseparadise.co.uk

Returns and Exchanges

I hope you to be delighted with your Rose Paradise product. However, if you are not happy with my goods then you may return them immediately for a credit note providing I receive the goods within 3 days of your delivery date.

Items will be exchanged for a credit note providing that the item be returned in a new and unused condition. No returns are accepted, and no credit notes will be issued under any circumstances for used items. They should be in the same condition as when they arrived with the original packaging intact and tags attached.

Under no circumstance I am able to accept the return of earrings or hair products in compliance with current Health & Hygiene regulations. I will not also be able to issue a credit note for any item that has been specially ordered or commissioned. This does not affect your statutory rights. Please also note that you are responsible for taking all due care to ensure the items are received in good condition and not damaged in transit. Before returning an item please contact me by e-mail at maria@roseparadise.co.uk . Please e-mail me within 24 hours of receipt of goods. Rose Paradise decision is final. Post and package costs are not refundable unless the item is faulty. I am not responsible for return postage or packages that do not reach us. Please ask at the post office for a free certificate of postage. In the event of the goods being faulty, I will cover all costs for postage and exchange the goods. Please check your order carefully before sending. No return will be accepted for goods that are returned by the customer incomplete, damaged or soiled. Any queries regarding your online purchase must be made directly to maria@roseparadise.co.uk

Statutory Rights

So that there is no doubt, anything stated in relation to returns and exchanges does not apply to any claim that any items do not meet a standard required by law.

Copyright

All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Rose Paradise. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Rose Paradise for any reason whatsoever without the prior written permission of Rose Paradise. By entering and using this site, you acknowledge and agree that all the text, graphics, images, photographs and designs including fabrics, accessories and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design right, trade mark rights and other intellectual property rights, which are either owned by Rose Paradise or licensed to it by third parties. You acknowledge and agree that the material and content contained within this web site is made available for your non-commercial use only. You may view and download such material and content onto only one computer hard drive for such purpose. Your use of this site is at your sole risk. Certain links on this site may lead to other web sites, which are not under the strict control of Rose Paradise. When you activate any of these links, you will leave the Rose Paradise web site. I will accept no responsibility or liability in respect of the material on any web site that is not under my control. The content, organisation, gathering, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights, and, the copying, redistribution, use or publication by a Buyer of any such content or any part of the Site is prohibited.

Intellectual property

Neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Rose Paradise, and is protected by UK and international copyright laws. The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of Rose Paradise, in the UK, United States and other countries, and are protected by UK and international trade mark laws. All other Trade Marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Indemnity

You agree fully to indemnify, defend and hold me, Rose Paradise, and my officers, directors, employees, agents and suppliers, against all claims, liability, damages, losses, cost and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website, or the use by any other person accessing the website using your shopping account and/or your personal information.